ESME Healthcare Supported Living Service

Fulfulling lives and caring.

Supported Living Services Users Can Expect as Standard

• A holistic person-centred assessment – Including a full risk assessment
• Flexibility in delivery so that the service can respond to the level of need
• Independence, Choice, and Respect are achieved
• Regular monitoring and reviewing of the service delivered
• Recognised primary workers to ensure continuity and quality
• Maintenance of wellbeing

Range of Tasks We Provide

(this list is not exhaustive)

• Assistance in and out of bed
• Assistance with washing, bathing, showering
• Assistance to dress and undress
• Assistance with Catheter/Stoma Care and Continence
• Management
• Assistance with mouth care
• Prepare/cook Meals and Snacks
• Prompt, give or administer Medication
• Cleaning, laundry, and shopping
• Paying bills
• Escort duties
• Social Activities and Social Support and Inclusion
• Respite
• Assistance with benefits
• Resource and community access
• Activity Planning

Provided Hours

• 24 hour care within supported living service
• We respond to the individual needs of our customers on a 24-hour basis, 365 days a year.

Range of Tasks We DO NOT Provide

• Administering injections, suppositories, pessaries
• Tasks that require a registered nurse service (we are not a nursing service)
• Any Care or Support that requires evasive procedures that care staff are not trained to do (for further information please discuss this with the management team)
• Any tasks that are not agreed within the care package

The People We Look After

The age range for the service is primarily to adults 18 years and upwards.

• People with mental health issues
• People with learning disabilities
• People with physical disabilities
• People with autism
• People with mild challenging behaviours

Our Main Objectives

To make a positive difference by providing a quality service through the provision of highly trained, fully compliant, and experienced staff: The cornerstones of our success is our robust recruitment process and the training that we offer to all our employees.

To ensure that care provision is personalised and delivered in accordance with regulations and the diverse requirements of our customers and their patients. We constantly strive to respect the individuality of Customers, promote their independence, dignity, and safety; respect the privacy and personal choices, lifestyles, customs, cultures, and values.

Our Philosophy

At ESME Healthcare Limited our philosophy is based upon the core values of Health and Social Care. We endeavour to use these values when assessing and delivering all care and support to our Service Users and alongside our Statement of Intent offer an all-inclusive service to vulnerable people within a supported living environment. Therefore, our philosophy is as follows:

• To uphold individual’s rights to make decisions for themselves.
• To offer choice and guidance that is in the best interests of the individual.
• To maintain dignity and privacy when working with vulnerable people, adhering to confidentiality legislation whilst safeguarding our service users from harm, abuse, and exploitation.
• Promoting Independence so that everyone can live a good life.
• Ensure that all care and support that is delivered is person centred and offers individuals the opportunities to have an independent and fulfilling life.
• To ensure that our service users feel safe and have opportunities to take part in the local community through seeking meaningful employment and education.

Personal Care

• Assist medication
• Assist to wash (shower), clean and dress
• Assist with social activities
• Assist with doctors appointment
• Assist to make drinks and food (under guidance)
• Assist to go shopping

Support Care

• Finances (taking care of your finances)
• Support to access education (go to college)
• Support to access job (applications, recruitment process)
• Support to remain in contact with the whole local community
  • Attending day centers
  • Supporting hobbies and interests
  • Supporting to keep in touch with family and friends

ESME Healthcare works with housing association

Our personal care and support care services collaborate with housing associations, which are legal entities that provide specialized housing for individuals who are unable to live independently or face financial constraints.